1. Introduction

Health Call Medical and Aesthetic Center is committed to protecting the privacy and confidentiality of our patients’ and website visitors’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website.

We process your personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other relevant applicable laws.

2. Information We Collect

The information we may collect on the Site includes:

A. Personal Data You Provide to Us We collect personally identifiable information that you voluntarily provide to us when you fill out the contact or consultation request form on our Site. This information includes:

• Name

• Email Address

• Phone Number

B. Automatically Collected Data When you visit our Site, our servers may automatically collect certain information, such as:

• Your IP address

• Your browser type and version

• Your operating system

• The pages you view on our Site

• The dates and times of your visit

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Schedule and confirm appointments and consultations.

• Respond to your inquiries, questions, and comments.

• Send you administrative information, such as updates on your appointments or changes to our terms, conditions, and policies.

• Monitor and analyze usage and trends to improve your experience with the Site.

• Ensure the security of our Site and prevent fraudulent activities.

4. Legal Basis for Processing Personal Data

Under the PDPL, our legal basis for collecting and using the personal information described above is your consent. When you voluntarily submit your information through our contact form, you are consenting to the processing of that information for the specific purposes outlined in this policy.

5. Disclosure of Your Information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

• By Law or to Protect Rights: We may share your information if we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

• Internal Staff: Your information will be accessible to our authorized administrative and medical staff on a need-to-know basis for the purpose of scheduling your appointment and providing care.

• Third-Party Service Providers: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal information you provide to us.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable UAE laws and regulations.

8. Cookies and Tracking Technologies

Our Site may use cookies to help customize the Site and improve your experience. A cookie is a small file placed on your device. When you access the Site, we may use cookies to keep track of services you have used, record registration information, and track your preferences. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

10. Children’s Privacy

Our services, including pediatric care, are intended for all age groups. However, we do not knowingly collect personally identifiable information via our website from children under the age of 18 without verifiable parental consent. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights as a data subject, please contact us at:
Health Call Medical and Aesthetic Center:info@healthcalldubai.ae